Returns & Exchanges Policy
At K-Beauty Arabia, we want you to be completely satisfied with your glow; therefore, we accept returns on unopened and unused products within 14 days of delivery. For hygiene reasons, we cannot accept returns on items that have been opened or had their safety seals tampered with.
Initiate Your Request
Contact our customer support team via email or WhatsApp with your order number and photos of the items you wish to return.
Wait for Approval
Our quality assurance team will review your request within 48 hours to ensure the items meet our eligibility criteria for a return.
Schedule a Pickup
Once approved, we will coordinate with our courier partners to collect the package directly from your doorstep at a convenient time.
Receive Your Refund
After we receive and inspect the returned products, your refund will be processed back to your original payment method or issued as store credit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing